Thanks for your interest in Amex GBT Ovation (Ovation™).
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As a part of Amex GBT, Ovation answers the call for comprehensive travel management and high-touch care, making it ideal for service-oriented businesses.
See our solutionsGBT Travel Services UK Limited (GBT UK) and its authorized sublicensees use the “American Express Meetings & Events” trademark with respect to certain meetings and events products and services under a limited license from American Express. “American Express” and the American Express logo are trademarks and the property of American Express Company or its affiliated or related companies (American Express). GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express.
Thanks for your interest in Amex GBT Lawyers Travel (Lawyers Travel™).
You’ve been redirected to American Express Global Business Travel (Amex GBT).
As a part of Amex GBT, Lawyers Travel provides complete travel solutions for travel managers, administrators, and traveling attorneys.
Learn moreAll users of our online services are subject to our Privacy Statement and agree to be bound by our Terms of Service. GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group and Egencia) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express GBT Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express. © 2024 GBT Travel Services UK Limited d/b/a/ American Express Global Business Travel. All rights reserved.
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You’ve been redirected to American Express Global Business Travel (Amex GBT).
As a part of Amex GBT, we continue to shape the future of business travel using artificial intelligence. If you’re interested in joining our team of passionate and driven engineers, please visit the Amex GBT Careers page.
Learn moreAll users of our online services are subject to our Privacy Statement and agree to be bound by our Terms of Service. GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group and Egencia) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express GBT Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express. © 2024 GBT Travel Services UK Limited d/b/a/ American Express Global Business Travel. All rights reserved.
Traveller Support
Follow the steps below so we can provide you with personalised support to address your request quickly.
Whether you need help finding a place to stay, lost your itinerary, or just missed a flight, our responsive travel counsellors are available to chat 24/7.
Use your company email address or the email address that is linked to your booking to authenticate into the mobile app.
When you log into the app, we’ll have all your current and past trip information accessible. This way, we can make changes quickly on your behalf without a lengthy verification process. Amex GBT adheres to strict data security and compliance standards.
If you are a supplier, please contact your National Sales Office or our local Supplier Enablement Manager.
If you have access to your itinerary, there should be a number. This number will give you a direct line to your assigned travel counsellor. Otherwise, downloading the mobile app will be the simplest way for you to get help.
Tap Chat in the mobile app on the bottom tab to start a conversation. If applicable, the Artificial Intelligence (AI) assistant will respond instantly and connect you with a travel counsellor at your request. The counsellors pick up the conversation so there’s no need to repeat details.1
It depends on your request! If applicable, our AI assistant (accessed via the Chat icon on the bottom of your home screen) can help you get things done. The AI assistant will ask you for the necessary information to find an invoice or itinerary you’re looking for. If you have a question about health and safety regulations, the assistant will reply. If AI cannot fulfil your request, it automatically directs you to a live travel counsellor.
The app offers self-service options*. To modify or cancel a booking, go to the Trips tab at the bottom of the home screen. Go into the Actions menu and select Cancel or Modify. *Pending on online booking tool.)
You get complete trip management at home or on-the-go. You can view hotel information, car rental details, flight departure and arrival times, gate location, and more. Access previous and upcoming trip information, get real-time updates, and easily share itineraries with colleagues and family. You’ll also get notifications when disruptions occur during your trip.
Check the App Store or Google Play store to make sure you have the latest version of the mobile app installed. It’s also recommended to double-check your internet connection to make sure it’s strong if connected to Wi-Fi.
If issues continue, your company’s travel manager should be able to assist you. Please contact them to get further support.
If you have any questions related to your American Express Corporate card, simply call the number on the back.
Whether you’re a business traveller, a traveller manager, or are curious about how Amex GBT Egencia can streamline your travel experience, you’ll find valuable insights and answers here.
If you are logging into Egencia for the first time, go to the login page, enter your corporate email and click on “Forgot username and/or password”. You will then receive an email with a link to reset your password. If your company is using single sign-on, where you don’t use a password to access Egencia, please check with your Travel Manager for the link to access Egencia.
Forgot your password or your username? No problem – head to the login page, enter your corporate email and click on “Forgot username and/or password?” You will then receive an email with a link to reset your password.
For faster service, please log in to find your company-specific support contact options. You may also call us directly from the app.
Please check out our Egencia Help Center, where you can learn more about how to book your travel on desktop or a mobile device and get the most out of Egencia’s services.
Let’s connect you with one of our experts to discuss if Egencia is the right solution for you. Complete the form and someone will reach out to you in 1-2 business days.
To contact our press team, please email Media Inquiries. If you would like to see our latest press releases, please visit our press resource center.
Get the answers you need about our comprehensive spend solution, Amex GBT Neo 1.
During normal business hours, please call your dedicated Amex GBT Ovation travel number. For emergency travel assistance after business hours, please call your dedicated Ovation travel number and press #1 to reach our in-house 24-hour Emergency Service.
