Navigating the changing air distribution landscape

Let’s talk about
NDC

Airline Industry Evolution

New Distribution Capability (NDC) is an alternative data structure that allows airlines to distribute content differently, creating more bundles and tailored offers to customers. More and more airlines are transitioning to NDC and it will continue to be a hot topic in travel for the next few years.

Learn more

Our marketplace and NDC

We have the most comprehensive and competitive corporate travel marketplace with a consistent, omni-channel shopping and servicing environment. The transition to NDC across the industry brings exciting opportunities and we are committed to its success. Our goal in bringing NDC content onboard is to continue to provide a unique global marketplace that combines smart software and trusted services to meet all of our customer needs. We have significantly expanded NDC content availability within our marketplace..

More than 15,000 of our clients have access to NDC fares and have made hundreds of thousands of NDC bookings.

Paul Abbott

CEO, American Express Global Business Travel

Owning our technology allows us to work in closer collaboration with our customers and partners to build robust and scalable NDC connections.

Drew Crawley

President, American Express Global Business Travel

Our customers are trusting us to lead in this space. We’ve dedicated resources and investment into making NDC work for our customers and the business travel industry as a whole.

Julie Avenel

Vice President, Strategic Transformation and Change

Making NDC a reality

Enabling and servicing NDC content

We are taking an industry-leading approach to NDC and the changing air distribution landscape. We are working with airlines and technology partners to integrate NDC content into our booking and servicing environments. We’re continuing to enable NDC content, expand pilots, and test NDC capabilities. More than 20 airlines are now part of our NDC programme.

Learn more

Championing the customer experience

By being thoughtful and collaborative, we’re helping our clients navigate changes to their managed travel programs and to the booking and servicing experience. Facilitating NDC transformation should be as smooth as possible, with disruption managed effectively to limit its impact. Keeping the customer at the forefront is critical for success.

Learn more

Influencing industry standardization

To make sure NDC delivers value for our customers, we’ve established an industry standard for implementing NDC for business travel – a set of guidelines called the Minimum Marketable Product (MMP) framework. The MMP framework includes use cases that need to be considered as basic or foundational requirements for an end-to-end booking and managed travel experience for our customers.

Downoad the MMP