Airline Industry Evolution
New Distribution Capability (NDC) is an alternative data structure that allows airlines to distribute content differently, creating more bundles and tailored offers to customers. More and more airlines are transitioning to NDC and it will continue to be a hot topic in travel for the next few years.
More than 10,000 of our clients now have access to NDC fares on Amex GBT’s Neo™ and Egencia booking platforms and via offline channels.
Paul Abbott, CEO, American Express Global Business Travel
Making NDC a Reality
Enabling and servicing NDC content
We are taking an industry-leading approach to NDC and the changing air distribution landscape. We are working with airlines and technology partners to integrate NDC content into our booking and servicing environments. We’re continuing to enable NDC content, expand pilots, and test NDC capabilities with 10 airlines and are working closely with over 20 additional airlines on their NDC distribution programs.
Championing the customer experience
By being thoughtful and collaborative, we’re helping our clients navigate changes to their managed travel programs and to the booking and servicing experience. Facilitating NDC transformation should be as smooth as possible, with disruption managed effectively to limit its impact. Keeping the customer at the forefront is critical for success.
Influencing industry standardization
To make sure NDC delivers value for our customers, we’ve established an industry standard for implementing NDC for business travel - a set of guidelines called the Minimum Marketable Product (MMP) framework. The MMP framework includes use cases that need to be considered as basic or foundational requirements for an end-to-end booking and managed travel experience for our customers.