The company faced several major challenges with its global travel solutions before partnering with Amex GBT. Yet, one of the biggest issues was the inability to access the best fully flexible fares for travel which resulted in paying more for flights than necessary.

Besides that, employees couldn’t effectively manage FIFO travel for its workers. Employees used to book huge FIFO rosters for thousands of travellers a week, but now each trip had to be booked individually, costing time and money.

Additionally, employees couldn’t effectively use credits stored with the TMC, so they weren’t maximising the value of the credits. That had a negative impact on cost efficiencies.

And since VIP bookings were made incorrectly, VIP travellers were left stranded at airports faced with solving their travel disruptions themselves. When they arrived at hotels, they often found their accommodation was not booked and, in some instances, they were sent the wrong invoices.

The company’s travel management team was able to eliminate travel functions because of new efficiencies and speed, enabled by Amex GBT’s automated mass booking solutions. The newly empowered team has reduced travel costs to and from their mine in Adelaide and can handle month-long booking windows for their petroleum unit within hours. FIFO travel is now handled automatically for thousands of workers, revealing annual savings. By partnering with Amex GBT, executives have a new white-glove service with gold-level VIP offerings, which has been a game changer. Overall, the travel management experience has been a success with:

• 17% less travel costs to and from critical mine sites.

• Millions of dollars saved annually due to optimised travel.