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Centralising travel management to advance round-the-clock global support for travellers in 14 Countries.
A first-of-its-kind customised 24/7 travel hub to streamline marine and offshore air, rail, and visa travel arrangements for a key client in the Nordics.

Industry

Freight transport and logistics

Revenue

$81.5B

Travellers

110,000+

The Situation

A global marine company was working with over 60 travel management companies. It was looking to consolidate and streamline its travel management experience.

The Solution

American Express Global Business Travel (Amex GBT) worked with the marine company to establish a Copenhagen hub to manage travel for 14 European countries and global crew with domestic travel needs in Australia and Southeast Asia.

The Results

Amex GBT’s proprietary solutions enabled the company to restructure its organisation. With new teams in Manila, Singapore, and Copenhagen, it can effectively provide 24/7 traveller support across all time zones. Besides enjoying greater visibility into streamlined booking management, employees can now make bulk cancellations and rebookings at the scale their global operations require.

Working with over 60 travel agencies required a lot of management. The fragmentation led to several inefficiencies around cost and the travel program overall. There was no central travel management system over travel arrangements and no comprehensive analytics regarding travel spend. The company needed to consolidate travel management.

Amex GBT had the tools and resources the company needed to consolidate its travel management needs. It helped streamline crew and executive travel to create a better travel management experience with more efficiency and cost savings.

The marine company’s Copenhagen hub manages travel for various travel modes, including marine, rail, and air for staff in 14 European countries. Bulk cancellations and rebooking’s take affect at a scale that Amex GBT can support. Not only that, Amex GBT has helped the client manage domestic travel needs in other parts of the world, including Australian and Southeast Asian fares that account for 75% of the company’s crew visas. Amex GBT’s in-house documentation flow helps the company manage visa processes, automating how it contacts agents, secures visas, and send letters to seafarers.

The partnership with Amex GBT has lasted over 14 years and continues to thrive as the marine company pursues new business targets.

As a result of the collaboration with Amex GBT:

• Employees can complete up to 5,000 bookings in under three hours – in some cases – with Amex GBT’s automated mass booking solution.

• Cancellations or rebookings are done in under three hours.

• The company has been able to restructure its offices in Manila, Singapore, and Copenhagen to improve its round-the-clock travel services for global travellers.

• Travel in 14 countries is managed through one central travel hub

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