Hotel rate management

The lowest hotel rates, guaranteed

If you can find a lower rate, we’ll happily match it or refund you the difference.

Our Hotel Rate Guarantee is simple. It means you’re getting the lowest hotel rate whenever you book with Amex GBT.¹ If you find a lower rate for the same property with the same terms and inclusions within 24 hours of booking your room, we’ll match it or refund the difference.

All you have to do is book the lowest available rate through your company’s booking channel and take a screen shot of the lower rate found elsewhere. To start your claim, fill out the form above and we’ll email instructions for sending us your booking information and like-for-like accommodation details. Remember, you need to begin the claim within 24 hours.