Business Travel Management

Amex GBT bundles its industry-leading travel management products and services into solutions, so they are tailored to your specific business needs.

Travel Management Solutions
Global Business Consulting

Resource Library

Explore our library packed with insights on business travel trends, meetings and events, and more.

Resource Library

About Us

American Express Global Business Travel (GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, and meetings & events for companies of all sizes.

About Amex GBT

Traveller support

24/7 chat assistance

Bring confidence to you and your team with agents at the ready. Chat Assistance helps travellers with bookings, itineraries, invoices, disruptions, and quick assistance in-between tasks.

Woman looking at her phone researching business travel

96% customer satisfaction rating1

Choice of 6 chat channels 

Putting technology to work for you

Woman looking a her phone on a busy street corner
Office worker talking on a headset to a customer

The optimal human-digital blend

Travellers can enjoy instant response time thanks to our speedy artificial intelligence (AI) assistant.2 Once the traveller starts a chat, the AI assistant promptly responds to gather information before one of our travel consultants joins the conversation. This enhances speed of service and makes queuing time for the traveller more efficient and engaging. Plus, the traveller can speak to a traveller counsellor at any time, regardless of their request.

Post-trip reports

Our team will send a CSAT and chat channel usage report to the travel manager. This way, insights are available to optimise your company’s business travel chat program, including the number of chat conversations on different channels. You’ll also see the monthly increase or decrease in the number of chat conversations.

Close up of businessman using a laptop with graphs and charts on a laptop computer.