Thanks for your interest in Amex GBT Ovation (Ovation™).
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As a part of Amex GBT, Ovation answers the call for comprehensive travel management and high-touch care, making it ideal for service-oriented businesses.
See our solutionsGBT Travel Services UK Limited (GBT UK) and its authorized sublicensees use the “American Express Meetings & Events” trademark with respect to certain meetings and events products and services under a limited license from American Express. “American Express” and the American Express logo are trademarks and the property of American Express Company or its affiliated or related companies (American Express). GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express.
Thanks for your interest in Amex GBT Lawyers Travel (Lawyers Travel™).
You’ve been redirected to American Express Global Business Travel (Amex GBT).
As a part of Amex GBT, Lawyers Travel provides complete travel solutions for travel managers, administrators, and traveling attorneys.
Learn moreAll users of our online services are subject to our Privacy Statement and agree to be bound by our Terms of Service. GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group and Egencia) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express GBT Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express. © 2024 GBT Travel Services UK Limited d/b/a/ American Express Global Business Travel. All rights reserved.
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You’ve been redirected to American Express Global Business Travel (Amex GBT).
As a part of Amex GBT, we continue to shape the future of business travel using artificial intelligence. If you’re interested in joining our team of passionate and driven engineers, please visit the Amex GBT Careers page.
Learn moreAll users of our online services are subject to our Privacy Statement and agree to be bound by our Terms of Service. GBT Travel Services UK Limited (GBT UK) and its authorized sublicensees (including Ovation Travel Group and Egencia) use certain trademarks and service marks of American Express Company or its subsidiaries (American Express) in the “American Express Global Business Travel” and “American Express GBT Meetings & Events” brands and in connection with its business for permitted uses only under a limited license from American Express (Licensed Marks). The Licensed Marks are trademarks or service marks of, and the property of, American Express. GBT UK is a subsidiary of Global Business Travel Group, Inc. (NYSE: GBTG). American Express holds a minority interest in GBTG, which operates as a separate company from American Express. © 2024 GBT Travel Services UK Limited d/b/a/ American Express Global Business Travel. All rights reserved.
Traveller support
Bring confidence to you and your team with agents at the ready. Chat Assistance helps travellers with bookings, itineraries, invoices, disruptions, and quick assistance in-between tasks.
96% customer satisfaction rating1
Choice of 6 chat channels
Travellers and arrangers can chat in real time with our live travel counsellors to solve issues instantly.
Manage every part of your trip through chat including bookings, modifications, car rentals, and flight disruptions.
Travellers and arrangers can pop in and out of the conversation at their leisure. They never lose their conversation history and can simply continue where they left off.
Travellers can enjoy instant response time thanks to our speedy artificial intelligence (AI) assistant.2 Once the traveller starts a chat, the AI assistant promptly responds to gather information before one of our travel consultants joins the conversation. This enhances speed of service and makes queuing time for the traveller more efficient and engaging. Plus, the traveller can speak to a traveller counsellor at any time, regardless of their request.
Our team will send a CSAT and chat channel usage report to the travel manager. This way, insights are available to optimise your company’s business travel chat program, including the number of chat conversations on different channels. You’ll also see the monthly increase or decrease in the number of chat conversations.