Making travel arrangements for other people or groups of people and making sure their journeys are smooth, efficient, and sustainable isn’t easy. Having to book flights, find hotels, organize ground transportation, process expenses, and deal with the delays is a real talent and one that corporate travel managers are the masters of.
Of course, having the organizational skills to problem-solve, stay on top of the details, and deal with everything simultaneously really helps. But so does having the right tech solution to streamline the never-ending administrative tasks. Like an online travel booking and travel expense management tool that will effortlessly take care of the day-to-day workload of getting business travelers from A to B ready to do business.
That’s why Amex GBT Neo (Neo) has proven so popular with full-time travel planning professionals with years of experience. So let’s take a look at five reasons corporate travel coordinators love NeoTM for all their company travel needs.
1. Neo takes the aggravation out of administration
One of the best things about using Neo to make your national or international travel arrangements is that it gives you access to our unified booking and expense management tool. So whether your team members are heading to China or California, you can book all the flights, hotels, car rentals, and other travel services on the same platform they use for submitting expenses.
You can say goodbye to juggling multiple travel sites and multiple logins. Neo’s machine learning technology means you or your travelers can organize and book an entire itinerary in just a few clicks, saving everybody time and money.
If your company has complex travel policies that you need to stick to, Neo is easily flexible enough to deal with them. We can configure the booking solution to align with any regional differences, preferred suppliers, or special rates to help boost compliance and make the approval process more straightforward. All of which will make your life much easier.
2. Neo takes the pain out of expenses
Traditionally, wading through expenses after the trip was always one of the worst things about business travel. But thanks to Neo, that’s a thing of the past because it was designed with expense management in mind. Whether it’s the finance team processing expenses or your travelers submitting them on the move, Neo’s expense module is simple and intuitive to use. So you don’t need a bachelor’s degree in accounting or any previous experience using an expense management tool.
Travelers will thank you because all they have to do is take photos of their receipts, upload them to Neo, and then submit for approval. Artificial intelligence then does the hard work, analyzing the photo, identifying the data, and dropping it into the correct fields. The finance team will thank you because the way the tool automatically calculates allowances and reimbursement makes it super easy to review and approve the claim.
Neo can also sync seamlessly with your resource planning systems so expenses don’t have to be listed manually in Microsoft Office spreadsheets with the risk of inputting errors. This real-time visibility will be a real upgrade, giving you up-to-date records for better oversight and decision-making.
3. Neo can save you money, not just time
Part of your role is inevitably keeping travel costs to a minimum while keeping travelers happy. The good news for the chief financial officer, and the company credit card, is that when you have Amex GBT Neo, you automatically have access to American Express Global Business Travel (Amex GBT)‘s competitive negotiated rates too. Which can mean big savings on business travel like:
- Up to 20% off flights on top air routes.1
- Up to 50% off the best available rates at selected properties.2
- An average of $85 per hotel booking and $217 per air booking when using our rebooking technology.3
- Savings on amenities when booking Preferred ExtrasTM rates. Such as complimentary breakfast, high-speed Wi-Fi, and flexible cancellation policies.
The good news doesn’t stop there because Neo’s interface was built to help clarify and explain policy to users, boosting compliance by nudging them in the right direction and generating extra savings. From the moment travelers log in to the final purchase, they’ll be shown reminders of policy details to keep them within allowable limits. And greater compliance usually equals greater savings.
4. Neo gives you the data feedback you need
It’s hard to do your job as a corporate travel coordinator properly without useful feedback in the form of detailed, accurate data. In fact, collecting and analyzing it is part of the job description. With Neo, booking and expense data is captured in a single tool, so you get the complete visibility you need to make sure forecasts are right up-to-date.
Our in-depth data analytics tools are as good as any in the travel industry, providing all the information you need to make informed decisions about your travel program and optimize it going forward. Customized reports and easy-to-read visual dashboards also help make everything clear and you more efficient.
If you have a presentation to your boss coming up, thanks to Neo you’ll be able to quickly put your hands on all the information you need.
5. Neo keeps travelers happy. Which keeps you happy
A window seat on a carbon-efficient flight? Priority boarding? A hotel near the client with a gym? Whatever your travelers want, the sheer range of choice available within Neo will keep them happy. And the more they can do for themselves, the more time you’ll have to get on with the other responsibilities of your job. Fortunately, Neo makes it easy for them, with its single sign-on, integrated platform, and seamless booking.
In a fast-changing world, travelers appreciate being able to manage their trip on the move, booking, modifying, or canceling reservations anytime, anywhere. And they can access their itinerary, and get real-time updates and 24/7 live customer support.
If plans change or something goes wrong, they can connect with our travel counselors 24/7 through whichever channel they prefer – phone, chat via the Amex GBT Mobile app, Microsoft Teams, or Slack. If disruptions do occur, they’re not alone or left to rely on social media for information. Our proactive flight-monitoring technology notifies them and provides immediate rebooking assistance day or night. All of which adds up to an excellent travel experience.
So whether you arrange business trips for a small group of colleagues at a nonprofit or the travel itineraries for an entire department at a big corporation, Neo can help. If you’d like to find out more, please
1 Based on Amex GBT contractual agreements and availability for 2024. Program content is subject to change without notice. All discounts depend on route and class. Air savings reflect the average gross fare difference expressed as a percentage from booking a Preferred Extras fare rather than the equivalent published fare. Equivalent refers to the same or better for fare terms and conditions.
2 Based on Amex GBT contractual agreements and availability for 2024. Program content is subject to change without notice. Individual results may vary. Additional terms may apply. Some rates are inclusive of Wi-Fi and breakfast, with many offering additional value-adds.
3 Amex GBT 2022 internal reporting, October 2024 to December 2024.
